Cancellation policy

At Donkerberg Coffee Co, we want your experience to be as smooth and satisfying as our coffee. Here’s how you can change or cancel different types of purchases:

Subscriptions

• When you buy a coffee subscription, you’ll receive repeat deliveries based on the schedule you choose.
• Your payment details are stored securely, and you’ll be charged for each delivery unless you pay in advance.
• Some subscriptions may auto-renew. If you don’t want to renew, you can cancel at any time.
• To change or cancel your subscription, simply use the link in your order confirmation email to manage your subscription.
• For more about returns and refunds, please see our Returns Policy.

Pre-orders

• Pre-orders let you reserve out-of-stock or upcoming products. You may pay a deposit or nothing at checkout; then we’ll charge the full or remaining amount when your order is ready to ship.
• You can cancel a pre-order that hasn’t been fulfilled yet. If it’s already shipped, you can request a refund instead. See our Returns Policy for details.

If you have any questions about your purchase, our team is here to help. We want you to feel confident every step of the way.